About the Role
This position involves delivering technical support and managing integrations for clients, ensuring systems connect and operate effectively while serving as a bridge between customer needs and technical teams.
Responsibilities
- Diagnose and resolve technical issues reported by clients in a timely manner
- Support the integration of third-party systems with internal platforms
- Collaborate with development teams to relay client requirements and feedback
- Document technical processes and troubleshooting steps
- Assist in onboarding new clients onto the platform
- Monitor system performance and identify potential integration issues
- Provide technical guidance during client implementation phases
- Escalate complex technical problems to engineering when necessary
- Maintain accurate records of support tickets and resolutions
- Work closely with product teams to improve integration capabilities
- Ensure data flows correctly between connected systems
- Troubleshoot API connectivity and data synchronization problems
- Respond to client inquiries via email and support channels
- Follow up on open cases to ensure timely closure
- Assist in testing new integration features before release
- Communicate technical concepts clearly to non-technical stakeholders
- Contribute to knowledge base content for internal and external use
- Participate in improving support workflows and tools
- Stay updated on evolving platform architecture
- Support quality assurance efforts related to integrations
- Coordinate with external partners during integration rollouts
- Track integration success rates and report on performance
- Identify recurring technical issues and recommend long-term fixes
- Assist in creating integration documentation for clients
- Ensure compliance with data handling standards during integrations
Compensation
Competitive salary based on experience
Work Arrangement
Remote
Team
Collaborative team environment with cross-functional stakeholders
Why Join Us
- Opportunity to work in a fast-growing tech environment
- Autonomy to shape processes and improve systems
- Supportive team culture with room for professional growth
Our Values
- We prioritize transparency and honest communication
- We value initiative and independent thinking
- We are committed to delivering reliable solutions
Not specified
