Statewide Remote Remote (Global) Employment

MCI is hiring a Remote Insurance Customer Service Representative (Unlicensed)

About the Role

We're looking for a dependable Remote Insurance Customer Service Representative to assist clients with policy-related questions and support needs. This is an unlicensed position, making it accessible to individuals with strong interpersonal abilities who are passionate about service excellence.

What You'll Do

  • Respond to customer inquiries about insurance policies with accuracy and care
  • Address and resolve account issues efficiently to ensure client satisfaction
  • Deliver a positive, professional experience during every customer interaction
  • Work independently while maintaining alignment with team goals and service standards

What We're Looking For

  • Proven ability to communicate clearly and empathetically
  • A focus on customer needs and service quality
  • Self-discipline to thrive in a fully remote work environment

Our Work Environment

This role is fully remote, with no geographic restrictions. You'll work independently from your home office, supported by a team committed to innovation and continuous improvement in client support.

Company Values

We prioritize excellence in every customer interaction and continuously seek smarter ways to deliver care. Our culture rewards attention to detail, reliability, and a consistent approach to problem solving.

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About company
MCI
MCI supports clients across the globe, with service delivery taking place in 8 countries, providing BPO services including CX Business Process Outsourcing, CX Technology Solutions, and CX Professional Services.
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Job Details
Department Customer Service
Category other
Posted 13 hours ago