Kentro is hiring a Remote AI Solutions Architect

Kentro is hiring a Remote AI Solutions Architect to serve as a strategic thought leader and technical translator, bridging cutting-edge AI capabilities with mission-critical federal IT operations at the Department of Veterans Affairs. You will act as a strategic advisor, requiring deep technical knowledge, systems thinking, and executive communication excellence.

What You'll Do

• Engage with VA OIT leadership to understand business objectives and strategic aspirations related to AI, data science, and system reliability.
• Articulate complex AI/ML concepts in clear, accessible language to non-technical executive stakeholders.
• Collaborate with government stakeholders to formulate AI strategies aligned with VA mission goals and federal compliance requirements.
• Create executive-ready work products including PowerPoint presentations, strategic roadmaps, and briefing materials.
• Conduct in-depth analysis of OTG operational requirements, translating them into actionable AI/ML initiatives.
• Design end-to-end AI solution architectures that integrate with existing systems while accounting for federal security and compliance constraints.
• Develop technical roadmaps for AI capability maturation, including phased implementation, dependency mapping, and risk mitigation.
• Perform process and system mapping to identify automation opportunities and workflow optimization.
• Coordinate with Chief AI Office (CAIO) and Azure platform teams on platform decisions and capability gap analysis.
• Research and evaluate emerging AI technologies and methodologies for applicability to federal IT operations, incident management, and system reliability.
• Assess data maturity and quality as prerequisites for AI implementation.
• Translate between technical teams, government clients, and senior leadership—bridging operational reality and strategic vision.
• Prepare and deliver compelling presentations that convey complex technical information for executive audiences.
• Build trusted advisor relationships with government stakeholders from technical SMEs to SES leadership.
• Monitor progress of AI initiatives, ensuring alignment with established strategies.
• Support government decision-making on platform selections, vendor evaluations, and capability trade-offs.

What We're Looking For

• Master’s degree or higher in Computer Science, Data Engineering, Information Systems, Computer Engineering, or related technical field. 10 years of relevant experience may be substituted for the degree requirement.
• 10+ years professional experience in data engineering, data integration, or ML operations roles.
• Solutions architecture experience designing and implementing technical solutions in enterprise environments.
• Prior experience developing roadmaps, use cases, and technical frameworks for complex systems or AI initiatives.
• Federal government experience, particularly within VA or Department of Defense.
• Solid understanding of AI/ML concepts, algorithms, and applications with ability to assess technical feasibility and architectural implications.
• Experience with at least one major cloud AI platform (Azure, AWS, or GCP).
• Systems engineering knowledge including requirements definition, system integration, and lifecycle management.
• Understanding of ITSM data models and ability to assess data quality for AI/ML applications.
• Process and system mapping capabilities to visualize workflows, data flows, and integration points.
• Understanding of enterprise system integration patterns, APIs, data architectures, and cloud/hybrid/on-premise environments.
• Familiarity with ITSM platforms (ServiceNow preferred) and IT operations concepts.
• Analytical mindset with ability to assess complex challenges and formulate effective solutions.
• Strong research skills with keen eye for industry trends and emerging technologies.
• Critical thinking to evaluate trade-offs, identify risks, and recommend balanced solutions.
• Systems thinking to understand interdependencies and organizational dynamics.
• Exceptional written and verbal communication skills with ability to tailor messaging for technical and non-technical audiences.
• Proven ability to create executive-ready deliverables including presentations, strategic documents, and proposals.
• Experience presenting to senior leadership and translating technical concepts into business value.
• Strong storytelling ability connecting technical solutions to mission outcomes.
• US Citizen or Green card holder.
• Willing and able to get a Public Trust Suitability clearance.

Nice to Have

• Experience with ServiceNow platform, especially incident management and data structures.
• Prior work with Chief AI Office (CAIO) or federal AI governance processes.
• Experience with Azure AI services or similar cloud AI platforms.
• Background in reliability engineering, SRE practices, or IT operations.
• Experience working in distributed, remote teams.
• Prior consulting or advisory experience translating between technical and executive stakeholders.

Technical Stack

• Azure AI services, AWS, GCP, ServiceNow, ITSM platforms

Team & Environment

Part of the Operations Triage Group (OTG) providing expert engineering and data science support to VA OIT Senior Leadership.

Benefits & Compensation

• Paid time off
• Healthcare benefits
• Supplemental benefits
• 401k including an employer match
• Discount perks and rewards
• Education reimbursement for certifications, degrees, or professional development
• Funds for virtual and in-person activities (happy hours, holiday events, fitness & wellness events, annual celebrations)

Work Mode

This is a fully remote position for candidates located within the United States.

Kentro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state or local law.