Lifepoint Health is looking for a Registrar to join our team at Raleigh General Hospital. In this critical frontline role, you will be responsible for patient registration and coordination in the Emergency Room, ensuring accurate data entry, insurance verification, and excellent customer service. We believe people are our passion and purpose, and we are committed to investing in our employees as the first step to providing excellent patient care.
What You'll Do
- Gather and verify patient account information, insurance coverage, and ensure accurate entry of demographic, billing, and clinical data, including assigning medical record numbers.
- Distribute and explain forms, obtain necessary signatures, and meet with patients or caregivers to exchange essential information.
- Communicate with physician offices, nursing units, and other personnel to coordinate admissions and determine placement.
- Verify insurance benefits, obtain precertifications/authorizations, and process payments or refer to financial counselors as needed.
- Provide excellent customer service, addressing patient questions and concerns while maintaining professionalism and confidentiality.
- Utilize electronic health record (EHR) and registration software efficiently to manage data and support documentation compliance.
- Collaborate with departments and resolve registration issues to facilitate smooth patient admissions and ensure adherence to hospital policies and regulatory requirements.
What We're Looking For
- High school diploma or equivalent required; three years of directly related experience may be substituted for the required education.
- Previous computer experience required, including familiarity with electronic health records (EHR) or registration systems.
- Strong critical thinking skills, decisive judgment, and ability to work independently with minimal supervision.
- Excellent customer service skills, with the ability to interact professionally with patients, families, and staff.
- Ability to work effectively in a high-volume, fast-paced, and sometimes stressful environment.
- Detail-oriented, organized, and able to maintain accuracy while managing multiple tasks simultaneously.
Nice to Have
- Knowledge of medical terminology and hospital procedures; billing or collections experience strongly preferred.
Technical Stack
- Electronic health record (EHR)
- Registration software
Benefits & Compensation
- Comprehensive Benefits: Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Financial Protection & PTO: Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Financial & Career Growth: Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Employee Well-being: Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
- Professional Development: Ongoing learning and career advancement opportunities.
Work Mode
This is an onsite position located at Raleigh General Hospital.
Raleigh General Hospital is an Equal Opportunity Employer. Raleigh General Hospital is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
