About the Role
This role is responsible for managing and expanding a portfolio of merchant partners within a defined region, focusing on onboarding efficiency, performance optimization, and retention through proactive engagement and strategic problem-solving.
Responsibilities
- Lead regional merchant acquisition and onboarding efforts
- Develop and maintain strong relationships with local business owners
- Monitor merchant performance and identify opportunities for improvement
- Collaborate with cross-functional teams to resolve operational issues
- Drive adoption of platform tools and features among merchants
- Conduct regular performance reviews with merchant partners
- Identify expansion opportunities within the assigned territory
- Support merchant training and onboarding initiatives
- Gather and relay merchant feedback to product and operations teams
- Ensure compliance with platform standards and policies
- Optimize operational workflows for faster merchant activation
- Track and report key performance metrics to leadership
- Coordinate with marketing to align local campaigns
- Respond to merchant inquiries and escalations promptly
- Facilitate resolution of technical and logistical challenges
- Promote merchant retention through consistent engagement
- Leverage data insights to guide merchant success strategies
- Represent the platform at local business events
- Maintain up-to-date knowledge of regional market dynamics
- Support the implementation of new product rollouts
- Identify trends in merchant performance and customer behavior
- Work closely with support teams to improve response times
- Ensure accurate documentation of merchant interactions
- Drive adoption of performance analytics tools
- Contribute to process improvements based on field experience
Compensation
Competitive salary with performance-based incentives
Work Arrangement
Hybrid work model with regional travel requirements
Team
Part of the regional growth team focused on merchant partnerships
What You’ll Achieve
- Grow a regional merchant base by improving onboarding speed and success rates
- Increase merchant satisfaction and retention through proactive support
- Deliver actionable insights to improve platform usability and performance
- Contribute to regional revenue growth targets
- Strengthen local market presence through direct engagement
Why This Matters
- Local businesses rely on seamless integration with digital platforms
- Effective merchant support drives customer satisfaction and order volume
- Strong regional leadership ensures long-term ecosystem health
- On-the-ground insights inform product and policy decisions
- Merchant success directly impacts platform scalability
Not available for this position
