The Receptionist for the New Client Team at Dalal & Mehta Law Firm serves as the first point of contact for clients, managing high volumes of inbound and outbound calls and emails with professionalism and compassion. This role ensures seamless communication between clients and the legal team while maintaining accurate client records and supporting day-to-day operations.
What You'll Do
- Greet clients warmly via phone and email, ensuring a professional and compassionate first impression.
- Manage a high volume of inbound and outbound calls (40–50+ per day) with efficiency, accuracy, and professionalism.
- Schedule appointments, consultations, and meetings for potential clients with the Intake team or Case Specialist.
- Route calls for existing clients directly to the Production team.
- Maintain and update client records in our case management system (Lawmatics).
- Follow strict adherence to our established call and communication scripts.
- Provide administrative support to ensure smooth day-to-day operations of the PNC team.
- Serve as a bridge between clients and attorneys, ensuring communication is clear, respectful, and timely.
- Complete other administrative tasks as needed.
- Conduct follow-up calls as part of client relationship management.
What We're Looking For
- Strong English and Hindi speaking skills
- Proven experience handling high call volumes in a receptionist or client-facing role
- Demonstrated experience with inbound and outbound call management
- Professional communication style and ability to manage sensitive matters
- Proper work setup: quiet, distraction-free environment (no background noise such as traffic or honking)
- Strong and reliable internet connection
- Noise-cancellation headphones
- High-performing laptop/desktop
- Ability to multitask, stay organized, and follow established processes consistently
Nice to Have
- Additional languages like Gujarati or Spanish
Technical Stack
- Lawmatics
Benefits & Compensation
- Be part of a mission-driven firm that truly makes an impact in people’s lives.
- Supportive team environment with opportunities to learn and grow.
- Flexibility to work remotely with professional expectations in place.
- Competitive salary commensurate with experience
Work Mode
Remote work allowed with professional expectations. Role is based in New Delhi.
