Pavago is looking for a Receivables Support Representative to serve as the operational engine of our receivables function. You will protect revenue and accelerate cash flow by managing past-due accounts, resolving billing discrepancies, and driving payment resolution through high-volume, intentional customer communication.
What You'll Do
- Investigate billing questions and concerns raised through collections efforts, inbound inquiries, or internal referrals.
- Identify root causes of invoicing or account setup issues, make corrections, and resolve underlying problems to prevent recurrence.
- Open, manage, and maintain Salesforce cases for all receivables-related customer interactions with thorough documentation.
- Create SOPs or data projects when recurring issues indicate broader operational trends.
- Execute outbound collections via phone and email for customers with past-due invoices to secure payment or payment commitments.
- Maintain a disciplined and consistent follow-up cadence until resolution is achieved and document customer behaviors in Salesforce.
- Actively identify and pursue opportunities to convert customers to auto-pay to reduce future delinquency.
- Manage daily outbound collections tasks to minimize aging balances and protect revenue.
- Provide proactive updates to customers on billing investigations, adjustments, and payment status.
- Collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues.
- Reduce research workload for the Receivables Coordinator by proactively investigating and resolving billing issues.
- Track receivables-related compliance metrics tied to contracts and billing accuracy.
- Identify recurring issues and recommend process improvements, presenting findings during weekly reviews.
What We're Looking For
- Experience in receivables, collections, billing support, or customer account management roles.
- Proven ability to manage high-volume customer communication by phone and email.
- Strong problem-solving and analytical skills to identify and resolve billing issues.
- Proficiency in Salesforce or similar CRM systems for case management and documentation.
- Excellent written and verbal communication skills.
- Strong attention to detail and ability to manage competing priorities.
Nice to Have
- Experience working in a structured collections or accounts receivable environment.
- Background collaborating with service, installation, or operations teams.
- Experience driving auto-pay adoption or reducing delinquency risk.
- Familiarity with root-cause analysis and process improvement initiatives.
Technical Stack
- Salesforce
Team & Environment
You will collaborate closely with service, installation, and internal operations teams to resolve complex invoicing issues and improve processes.
Work Mode
This is a global position.
