Responsibilities
- Solving interesting challenges as not all of the problems we encounter have frameworks or well-defined solutions
- Ownership; we know that we don’t know everything and want your help to be part of the solutions
- Work collaboratively with developers, product managers, and customers to ensure our products are the best they can be
- Understand conversational designs and create acceptance criteria for developers
- Work as an integrated member of a fully remote, cross-functional agile team
- Identify, document, track and help ensure resolution of issues by working closely with the development team through multiple phases of product life cycle
- Triage & track customer defects through RocketLane
- Participate in regular team meetings and offer support where needed while driving initiatives to increase quality within the organization
- Track time and effort on ongoing tasks and provide regular updates
- May include creating automated tests for some of the services
- Partake in testing outside of the team developing AI Agents when required
Requirements
- Strong team player - we work in small product teams that work very closely together and are constantly collaborating in order to move as fast as possible
- A strong sense of ownership and customer empathy — we work very closely with our internal teams and external customers. Maintaining positive working relationships with them is paramount to the success of our business
- Open minded and independent thinker who likes to own and solve challenging and complex problems
- Willingness to learn new skills, technologies, and frameworks as needed
- You are interested in exploring the nuance and aesthetic of conversations
Benefits
- Remote working environment that respects time zone differences
- Highly competitive salaries, equity, and for US Employees, a 401(k) plan
- Top of the line healthcare (medical, vision, and dental)
- Health and Wellness Perk
- Equipment Stipend
- Flexible vacation policy
- Amazing team trips & offsites where you can find our CEO baking bread for the team
- Replicants are eligible for a 5-week sabbatical after being at the company for 4.5 years
Additional Information
- Respects time zone differences in remote work
- Equipment Stipend provided
- Flexible vacation policy
- Team trips and offsites
- 5-week sabbatical eligible after 4.5 years of employment
- Equal opportunity employer committed to inclusion, diversity, and equity
- Accommodation available upon request during recruitment process
