Sprezzatura is hiring a Quality Assurance Manager responsible for developing and maintaining quality assurance processes, procedures, and protocols. This role ensures the highest standards of quality are met across all products and services within a strategic project with the Department of Veterans Affairs, impacting over millions of veteran users. You will lead a team of QA professionals, collaborate with cross-functional teams, and continuously improve processes to enhance the overall customer experience.
What You'll Do
- Develop and implement comprehensive QA policies and procedures
- Oversee all aspects of quality assurance, including planning, implementation, and monitoring
- Lead and mentor the multi-disciplinary testing and QA team to ensure high performance and professional development
- Collaborate with product development, engineering, and operations teams to ensure quality standards are met
- Conduct regular audits and reviews to identify areas for improvement and ensure compliance with standards
- Analyze data and metrics to identify trends and drive corrective actions
- Ensure alignment with VA policies, TRM standards, Section 508 requirements, and federal government frameworks
- Oversee functional, regression, integration, performance, and user acceptance testing across multiple workstreams
What We're Looking For
- 10+ years of experience in a similar QA role
- Bachelor's degree in Engineering, Computer Science, Information Systems, or a relevant field (the Bachelor's degree can be substituted with 8 years of additional relevant experience)
- Experience in creating and implementing detailed plans to ensure overall quality of all IT products, systems, and services
- Experience in resolving all project or program release problems, triage, escalate, and take corrective action
- Experience in assuring the viability, functionality, and effectiveness of essential tools
- Strong leadership and team management skills
- Test automation, tools, and strategy competencies
- Risk and defect management including incident response
- In-depth understanding of quality assurance principles and practices
- Proactive problem solver with a focus on continuous improvement
- Excellent time management and organizational skills
- Commitment to upholding the highest standards of quality tailored to VA’s technical and regulatory environment
Team & Environment
You will lead a team of QA professionals.
Benefits & Compensation
- Medical, Dental, and Vision insurance
- Health Saving Account (when enrolled in eligible plan) with Company contribution
- Company paid Life, Accidental Death, Short-term & Long-term Disability insurance
- Voluntary Accident, Hospital Indemnity, & Critical Care Insurance
- Voluntary Medical & Dependent Care Flexible Spending Accounts
- Accrued Paid Time Off & Company Paid Holidays
- 401(k) Retirement Plan with Company match
Work Mode
This is a remote position open to candidates within the United States.
Sprezzatura is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other legally protected characteristic.
