PetLab Co. is hiring a QA Manager

PetLab Co. is hiring a QA Manager to lead internal Quality Assurance operations for our pet supplement products. In this role, you will bridge quality oversight between our internal teams and external contract manufacturers, ensuring product integrity and proactive improvement.

What You'll Do

• Own the internal finished good batch release process, ensuring documentation completeness and alignment with internal requirements.
• Coordinate and track Corrective and Preventive Actions (CAPAs) related to internal or contract manufacturer-driven quality issues.
• Manage and execute training on quality systems, complaint processes, and quality standards.
• Prepare for and lead Monthly Quality Reviews, summarizing key trends, issues, and progress.
• Lead the Annual Product Quality Review process with support from cross-functional partners.
• Provide guidance on customer complaint responses and coordinate internally to ensure appropriate escalation and resolution.
• Conduct trend analysis of complaints and adverse events and develop response strategies.
• Lead and document quality event investigations, including issues stemming from contract manufacturer operations, product deviations, or recalls.
• Manage CAPA follow-up, ensuring corrective actions are closed in a timely and effective manner.
• Support mock and real product recall activities, including documentation and internal coordination.
• Serve as a key Quality Assurance point of contact for Operations, Procurement, R&D, and Customer Experience teams.
• Support R&D trials or pilot batches by coordinating quality requirements, materials, and testing.
• Evaluate non-commercial materials for trial or alternate sourcing use.
• Maintain general quality and technical support across the business, including support for NASC Adverse Event Reporting System and quality awareness.

What We're Looking For

• Bachelor’s degree in a scientific discipline (e.g., Biology, Chemistry, Food Science, Animal Science).
• 3–5+ years of experience in a Quality Assurance role within the dietary supplement, food, pet product, pharma or medical device industry or equivalent.
• Experience working with contract manufacturers and understanding of remote quality oversight.
• Proficiency in CAPA systems, root cause investigation, and quality data review.
• Familiarity with 21 CFR Part 111, 507 and/or pet industry best practices.
• Excellent communication, project management, and cross-functional collaboration skills.

Nice to Have

• Familiarity with NASC and AAFCO standards.

Benefits & Compensation

• Compensation: $70,000 – $100,000 per year
• 20 days PTO excluding bank holidays
• Company Bonus
• Medical, Vision and Dental Insurance
• Short term and Long term disability Insurance
• Life Insurance
• 401K
• Monthly Uber coffee/bagel and lunch
• Monthly Internet Stipend

Work Mode

This is a fully remote position open to candidates located within the United States.

Petlab Co is an equal opportunity employer that is committed to diversity and inclusion. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.