Side (formerly PTW) is looking for a Full-Time German Player Support Advocate to join our global team. In this role, you'll represent our brand by delivering top-tier support to gamers and loyal customers, ensuring a seamless and positive experience in a multilingual environment.
What You'll Do
- Answer customer queries with first-time resolution, demonstrating attention to detail and professionalism.
- Respond to queries within agreed times, prioritizing solutions while protecting confidentiality.
- Resolve technical issues via live chat by conducting fault-finding analysis and offering appropriate solutions.
- Communicate with customers via telephone (e.g., call backs) as trained.
- Collaborate effectively within a dynamic team structure to ensure the best customer care experience.
- Maintain a dedicated service focused on exceptional response quality.
- Work with global colleagues to identify trends in customer queries.
What We're Looking For
- Fluency in German and conversational proficiency in English.
- Strong attention to detail, communication, and computer skills.
- Self-motivated, proactive, and collaborative approach in a multilingual team.
- Logical, methodical thinking and problem-solving skills.
- Patience, perseverance, and high concentration levels.
- Ability to multitask across chats, emails, and minimal calls while maintaining accuracy.
- Passion for helping customers and delivering the best experience.
Nice to Have
- Experience with PC/console gaming.
- Comfort discussing technical issues related to gaming hardware.
- IT literacy, tech-savviness, or experience in Customer Service/Technical Support.
Team & Environment
You'll work within a dynamic team structure with individual and shared team objectives, collaborating with colleagues from around the world.
Benefits & Compensation
- Full training and the opportunity to work on some of the biggest game clients and projects.
- Attractive remuneration, holidays, and regular team competitions with prizes.
- Extensive social calendar and a supportive community inclusive of LGBTQ+, and any age, ethnicity, religion, or disability.
- Dedicated employee wellbeing programme.
- Regular progression opportunities.
- Remote/Homeworking with flexible schedules.
- Fun environment and a relaxing culture.
- Learn as you work and be part of something that changes the face of gaming.
- Superb training and promotion opportunities.
Work Mode
This is a fully remote, full-time position operating in a global, multilingual work environment.
Side is an equal opportunity employer.
