Responsibilities
- Align with clients on key project milestones
- Build and maintain project plans
- Identify and manage dependencies, risks and priorities
- Coordinate multiple work streams to remove obstacles
- Participate in pre-sales planning as a member of client account teams
- Identify and engage appropriate resources across client and RainFocus teams
- Document project activities and status
- Communicate formal weekly status to client & RainFocus stakeholders
- Communicate with event steering teams and executive-level committees
- Co-facilitate workshops with clients and solution consultants and architects to define configuration requirements and capture action plans
- Solicit feedback from clients and team members to drive prioritization
- Coordinate post-event reviews between client and RainFocus account team
- Surface decision points and escalations to stakeholders to remove obstacles
- Provide change management support for first-year event clients
- Ensure necessary training is provided to clients and partners to ensure effective adoption of new processes and technology
- Identify impacts to the necessary roles or responsibilities within client teams and escalate resource constraints where needed
- Manage expectations, scope and priorities of implementation
- Ensure that all project artifacts are captured and maintained
- Monitor and manage project financial performance against targets
- Manage and present change orders for customers to identify tasks and deliverables outside of the original scope of work project plans
Requirements
- 4+ years project management experience including skills in software implementation, schedule, cost, and risk management
- Ability to utilize various project management tools to coordinate and manage complex projects
- Strong written and verbal communication skills
- Excellent interpersonal, organizational, analytical, and follow-up skills
- Working knowledge of Google and Microsoft Office suite and familiarity with Smartsheet
- Highly self-motivated, autonomous self-starter with excellent follow-through, and takes ownership
- Strong technology acumen and a love of researching new solutions to enhance the event experience and improve event operations
- Experience working in a consulting environment or client-facing role
- Experience designing large-scale complex solutions without losing sight of the details
- Highly detail oriented with proven ability to document systems and processes
- Must be able to work 12:00 - 9:00 p.m. PST
Nice to Have
- Event industry experience a plus
- PMP certification a plus
- Solution-oriented, positive, patient, and persistent in the face of technical and organizational challenges
- Ability to take initiative
- Challenger mentality with the ability to drive client discussions
- Ability to organize ambiguous ideas into concrete deliverables
- Able to prioritize competing deadlines
- Determined, strong and organized leader
- Team-player
- Self-motivated
Benefits
- Competitive salaries
- Competitive benefits
- 401k
- Generous PTO
- Countless other team building activities
Work Arrangement
Remote (Worldwide)
Team
Structure: Member of the client services team, works closely with clients and internal teams.
Additional Information
- This role requires working 12:00 - 9:00 p.m. PST
- Total travel could be up to 20%
- Travel includes being onsite at client events, which may include weekends
- Travel may also include post-conference meetings or other client-driven meetings
- Average travel duration is 5-7 days in a row
