Responsibilities
- Facilitate the initial assignment of resources when an opportunity becomes Closed Won by working with Project Managers, Team Leads, and Solution Line leadership on prompt scheduling of resources.
- Maintain accurate and current project rosters in Cloud Coach throughout the life of the engagement.
- Track changes to staffing and assist in addressing conflicts, overallocations, and forecast discrepancies.
- Partner with PMs to ensure accurate and timely resource updates in Cloud Coach.
- Monitor time entry compliance across assigned teams and projects.
- Follow up with individuals on missing or misaligned time entries.
- Support PMs and Team Leads by preparing time data for forecasting and invoice approval.
- Review submitted time prior to invoice generation for completeness and accuracy.
- Coordinate with Finance and PMs to route invoices for approval and documentation retention.
- Help resolve billing discrepancies and gather backup materials (timesheets, budget build ups, SOWs, CRs).
- Support end-to-end project setup, including Cloud Coach Updates and project setup, template deployment, file/folder structure creation, and access permissions.
- Maintain project documentation such as status reports, RAID logs, trackers, and budget summaries.
- Assist with project closeout activities, ensuring project closure checklist completion and archiving deliverables.
- Support PMO governance by monitoring adherence to playbook standards and reporting requirements.
- Help track key performance metrics (e.g., utilization, forecast accuracy, status compliance).
- Maintain central knowledge base of templates, lessons learned, and reusable assets.
- Assist in PMO- or Practice Group-led initiatives, audits, or process improvement efforts.
Work Arrangement
Remote (Worldwide)
Team
Team size: 800+. Structure: globally integrated team of strategists, technologists, and specialists
Additional Information
- Must have proper work authorization in Canada, United States, or United Kingdom.
- Full-time position.
- Position supports Sales-to-Service handoff, ensuring smooth transition from opportunity to delivery.
