Responsibilities
- Lead end-to-end deployments, acting as primary point of contact post-sale. This includes pre-deployment planning, hardware logistics, stakeholder alignment, on-site support, and go-live enablement.
- Deliver role-based training to customer drone teams, public safety operators, command staff, and IT teams. Tailor delivery to non-technical and highly technical audiences.
- Guide customers in creating operational policies and workflows that integrate Dedrone systems with broader agency technology stacks, including Axon Evidence, body-worn cameras, and in-car video systems.
- Coordinate and manage third-party training and integration vendors, ensuring accountability and delivery quality.
- Conduct site assessments to inform hardware placement and operational design.
- Build, iterate, and maintain deployment documentation, SOP templates, training plans, and internal handoffs.
- Provide post-deployment monitoring and escalation, ensuring all stakeholders are aligned on success metrics, issues, and resolutions.
- Capture and relay customer feature requests, bug reports, or process gaps to Product and Engineering teams.
- Attend strategic customer meetings with Sales to provide technical validation and deployment context.
- Lead or assist in POCs, including setup, training, validation of success criteria, and customer debriefs.
- Support RFP/RFI responses with technical and services detail.
- Draft or validate Statements of Work (SOW) based on scoped deployment complexity and customer readiness.
Requirements
- 3–5 years of experience in customer-facing roles (Professional Services, Field Engineering, Sales Engineering, Deployment)
- Direct experience deploying hardware/software solutions in complex operational environments
- Understanding of drone systems, airspace management, RF sensing, or UAS programs (FAA Part 107 certification preferred or obtained within 3 months)
- Deep familiarity with IP networking, SNMP, DHCP, PoE, Linux CLI, and basic system administration
- Confident training presence; able to present technical workflows clearly to executives, end users, and technical teams alike
- Experience working with public safety agencies, particularly law enforcement or security operations
- Project and stakeholder management skills; ability to own a deployment from kickoff to success
- A passion for emerging technology, safety, and customer success
- Willingness to travel heavily and adapt to dynamic customer needs in the field
Nice to Have
- FAA Part 107 certification
