The Professional Service Engineer will lead the implementation and deployment of TiDB's database solutions at client sites, ensuring seamless integration, performance optimization, and ongoing technical support. This role involves close collaboration with clients and internal teams to deliver mission-critical database systems and drive customer success.
What You'll Do
- Lead the implementation and deployment of database solutions at client sites
- Configure databases, optimize performance, perform data migration, and ensure seamless integration with existing systems and applications
- Provide ongoing technical support to clients, including troubleshooting issues, resolving performance bottlenecks, and addressing system failures
- Collaborate with internal teams to escalate and resolve complex technical issues promptly
- Engage with clients to understand their business objectives, challenges, and technical requirements
- Provide expert guidance and recommendations on database architecture, configuration, and best practices
- Create comprehensive documentation, including installation guides, configuration manuals, and troubleshooting procedures, to assist clients in using and maintaining their database solutions effectively
- Record key issues encountered during work to assist colleagues in enhancing products and improving support experiences
- Work with the TAM, Pre-Sales, Support, and RD teams to ensure customer satisfaction and success
What We're Looking For
- Bachelor's degree or higher in computer science or a related field from a nationally accredited institution
- 3 years or more of experience in database technical support or related roles
- Proficiency in the operational mechanisms and management of relational databases such as MySQL/Oracle
- Familiarity with Linux/Unix operating systems
- Understanding of common database business system architectures
- Strong experience in troubleshooting and handling major faults
- Strong ability to learn quickly
- Excellent problem analysis and resolution skills
- Ability to work in a multi-threaded environment
- Capable of handling urgent situations proactively
- Excellent communication skills
- A strong sense of work responsibility
- A collaborative spirit within the team
Nice to Have
- Experience with NoSQL, NewSQL, or related technologies
Technical Stack
- MySQL
- Oracle
- NoSQL
- NewSQL
- Linux
- Unix
Benefits & Compensation
- Inclusive culture that draws passionate and dedicated people
- Opportunity to work at the forefront of innovation and growth
- Strong open-source community roots (39,500+ stars on GitHub)
- Work with innovative products
- No discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status
- Efforts to prevent subtle inappropriate behavior such as stereotyping
TiDB is committed to equal employment opportunity. No employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. We also strive to prevent subtler forms of inappropriate behavior, such as stereotyping, from taking root in our organization.
