Responsibilities
- Respond to customer and associate inquiries about vehicle titles and payment details
- Interpret and apply various state-specific regulations and forms
- Operate efficiently across several digital systems simultaneously
- Prepare and submit legally required transfer paperwork to the assigned store
- Issue checks for the acquisition of pre-owned vehicles
- Provide timely updates on payment status to customers, partners, and lienholders
- Stay informed on current legal requirements affecting vehicle transactions
- Address and resolve escalated issues promptly
- Support the creation and upkeep of team performance reports and tracking tools
- Maintain a professional and courteous presence when interacting with clients and vendors
- Act in alignment with organizational values during all internal and external communications
- Follow all corporate policies, procedures, and workplace safety guidelines
Benefits
- Competitive pay and employer-matched 401k contributions
- Insurance coverage including medical, dental, and vision, plus parental leave benefits
- Employee pricing and discounts on new and used vehicles, service, parts, accessories, collision repairs, and AutoGear merchandise
- Exclusive access to discounted offers from major retailers and service providers via the YouDecide platform
- Opportunity to participate in a national charitable initiative focused on funding cancer research and treatment
Compensation
Competitive compensation and 401k matching
Work Arrangement
Remote position
Team
Individual contributor with cross-functional collaboration
Other
- This is a fully remote role requiring a distraction-free workspace at home
- Reliable high-speed internet and two monitors are mandatory
- Applicant must reside within a 30-mile radius of an AutoNation location
- Role involves extended use of a computer for data entry and system navigation
