NEC Software Solutions (NECSWS) is looking for a Product Support Administrator for our NEC Housing Team. You will play a pivotal role supporting innovative products for the Social Housing sector, ensuring system reliability, delivering exceptional customer support, and driving continuous improvement across housing management platforms.
What You'll Do
- Provide responsive customer support via phone, email, and other channels.
- Manage and maintain strong relationships with assigned customer accounts.
- Accurately record all customer interactions, investigations, and resolutions.
- Monitor system dashboards and security alerts, taking prompt action when needed.
- Recreate and troubleshoot reported issues using internal guides and best practices.
- Collaborate with internal teams to resolve complex technical problems.
- Assist with application roll-outs and updates to ensure smooth implementation.
- Identify and resolve system errors to maintain optimal performance.
- Support configuration change projects and ensure accurate implementation.
- Apply release scripts and perform testing to validate configuration changes.
- Complete routine administrative tasks to support daily operations.
- Manage communications through shared mailboxes efficiently.
- Maintain up-to-date technical and procedural documentation.
- Provide out-of-hours support when required to ensure service continuity.
What We're Looking For
- Proven experience with NEC Housing systems from a technical perspective
- Strong background in Customer Service
- Experience in maintaining accurate documentation
- Hands-on experience with housing management software configuration
- Expertise in troubleshooting and resolving Housing System errors
Nice to Have
- Working knowledge of SQL
Technical Stack
- NEC Housing systems
- Housing management software
- SQL
Team & Environment
You will be part of a dedicated NEC Housing Team.
Benefits & Compensation
- Private Medical Cover funded by NEC for Employees (with the option to add family members)
- 25 days paid holiday with the option to buy/sell
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- Free access to LinkedIn Learning (over 15000 courses)
Work Mode
This role is a hybrid position based in the UK.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. We are committed to ensuring an inclusive and accommodating experience for all candidates.
