NECSWS is hiring a Product Support Administrator to join our NEC Housing Team. You will play a pivotal role in supporting innovative products for the Social Housing sector, ensuring system reliability, delivering exceptional customer support, and driving continuous improvement across our housing management platforms.
What You'll Do
- Provide responsive customer support via phone, email, and other channels.
- Manage and maintain strong relationships with assigned customer accounts.
- Accurately record all customer interactions, investigations, and resolutions.
- Monitor system dashboards and security alerts, taking prompt action when needed.
- Recreate and troubleshoot reported issues using internal guides and best practices.
- Collaborate with internal teams to resolve complex technical problems.
- Assist with application roll-outs and updates to ensure smooth implementation.
- Identify and resolve system errors to maintain optimal performance.
- Support configuration change projects and ensure accurate implementation.
- Apply release scripts and perform testing to validate configuration changes.
- Complete routine administrative tasks to support daily operations.
- Manage communications through shared mailboxes efficiently.
- Maintain up-to-date technical and procedural documentation.
- Provide out-of-hours support when required to ensure service continuity.
What We're Looking For
- Proven experience with NEC Housing systems from a technical perspective.
- A strong background in customer service.
- Experience in maintaining accurate documentation.
- Hands-on experience with housing management software configuration.
- Expertise in troubleshooting and resolving Housing System errors.
Nice to Have
- Working knowledge of SQL.
Technical Stack
- NEC Housing systems
- Housing management software
- SQL
Benefits & Compensation
- Private Medical Cover funded by NEC for Employees (with option to add family).
- 25 days paid holiday with option to buy/sell.
- 4 x basic salary life assurance cover funded by NEC (with option to increase).
- Group Pension Plan with employer contributions up to 8.5%.
- Selection of flexible benefits.
- Free access to LinkedIn Learning (over 15000 courses).
Work Mode
This is a hybrid role based in the UK.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.
