Salesforce is hiring a Principal Technical Support Engineer for its Signature Success Plan. In this role, you will provide advanced technical and proactive support to key enterprise customers and partners, acting as a technical lead within the team to drive skill development and operational efficiency.

What You'll Do

Provide high-level technical support to large-scale customers.
Manage customer expectations and control escalations from internal stakeholders.
Support process optimization by understanding customer inquiries, monitoring/detection trends, and customer business operations.
Contribute to team growth and improve team operational efficiency.
Support multiple services including Agentforce, Data Cloud, Sales, Service, Platform, Industry products, and Proactive Monitoring.

What We're Looking For

A strong desire to achieve high customer satisfaction.
10+ years of technical support experience in an Enterprise Software/Cloud company.
Appropriate and flexible communication skills with customers.
Strong orientation and ability to conduct technical investigations, troubleshooting, and problem-solving systematically.
Ability and willingness to collaborate across departments and positions.
English reading, writing, and listening skills (conversational ability is a plus).
Ability to maintain high motivation and perform work proactively and independently.
Deep knowledge in one or more of: Web technologies (HTML, CSS, JavaScript, front-end frameworks, APIs) OR Server-side technologies (SQL, object-oriented languages like Java, application servers, databases).
Practical experience in one or more of: Managing/solving issues with databases and relational data structures, Managing/solving issues with large-scale data processing or multi-tenant environments, Programming/software development using APIs, Software development lifecycle, Salesforce operation/development.
Ability to mentor and develop team members.

Nice to Have

High English proficiency, including conversation.
Technical experience with Salesforce CRM, Lightning Platform, and related technologies.
Technical knowledge and experience to understand Salesforce applications and solutions.
Development experience with Visualforce or Apex.
Development experience with Lightning Web Components.
Hold one or more Salesforce certifications: Platform Administrator, Advanced Platform Administrator, Platform App Builder, Platform Developer, Advanced Platform Developer, Agentforce Specialist, JavaScript Developer.

Technical Stack

Web Technologies: HTML, CSS, JavaScript, Front-end Frameworks, API
Server-Side: SQL, Java, Application Servers, Databases
Salesforce Platform: Salesforce CRM, Lightning Platform, Visualforce, Apex, Lightning Web Components