Assured is seeking a Principal Engagement Manager to act as a trusted partner to our enterprise customers, leading large-scale implementations from kickoff to long-term success. In this role, you will collaborate across Executive Leadership, Engineering, and Sales to drive measurable outcomes and strategic value for clients.

What You'll Do

Lead end-to-end enterprise implementations by driving onboarding programs, ensuring delivery excellence, milestone clarity, and stakeholder alignment.
Design and optimize scalable engagement frameworks, building repeatable methodologies for implementation and account management.
Run programs with precision by managing timelines, reports, stakeholder communication, and executive readouts for high-impact accounts.
Resolve complex challenges by addressing escalations and technical issues, collaborating with Product, Engineering, and Sales to achieve strategic outcomes.
Accelerate customer adoption and expansion by helping clients unlock full platform value through best practices and proactive engagement.
Serve as the Voice of the Customer by surfacing insights and advocating for customer needs to inform product improvements.
Drive continuous improvement by partnering with leadership to refine tools, metrics, and methodologies that enhance customer experience at scale.

What We're Looking For

Demonstrated experience managing enterprise-scale implementations and customer programs for multimillion-dollar accounts.
Expertise in program management, with a proven ability to orchestrate cross-functional initiatives, align stakeholders, and deliver measurable results.
Strong executive communication skills, with the ability to translate complex technical concepts for business and leadership audiences.
Technical fluency with APIs, integrations, and data exchange formats such as JSON, and the ability to collaborate effectively with engineering teams.
A bias for action and ownership, with the resilience to navigate challenges and deliver results in dynamic environments.
A builder’s mindset, passionate about creating structure, defining best practices, and scaling processes as the organization grows.

Technical Stack

APIs
JSON

Team & Environment

You will collaborate across Executive Leadership, Engineering, and Sales teams.

Benefits & Compensation

Competitive salary and equity package
Comprehensive medical plans with HSA option and minimal out-of-pocket expenses
Dental insurance
Vision insurance
Life insurance provided at no cost
Uncapped vacation days and paid holidays
Maternity and paternity leave options
401(k) contribution with Assured contributing 3% of your income, even if you don't contribute
Health and dependent care Flexible Spending Accounts (FSAs)

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.