Victus Networks is looking for a Power & Infrastructure Support Specialist to join our technical operations team. In this role, you will be the first line of support for power and infrastructure issues impacting our Fixed HUB sites and Mobile Network locations, ensuring network reliability and performance.
What You'll Do
- Provide first-line technical support for Power & Infrastructure issues impacting Fixed HUB sites and Mobile Network locations, acting as a point of contact for MNO teams and technicians.
- Supervise and manage Power & Infrastructure-related incidents at Fixed HUB sites and within the Mobile Network locations, ensuring swift resolution and minimal downtime.
- Apply troubleshooting skills to diagnose and resolve Power & Infrastructure problems efficiently.
- Manage and escalate complex Power & Infrastructure issues to third-party vendors for timely resolution.
- Collaborate effectively with colleagues across various teams to ensure seamless problem resolution.
- Document incidents, resolutions, and escalations meticulously for future reference and knowledge sharing.
What We're Looking For
- Minimum 2+ years of experience in a telecommunications or network support role.
- Proven experience in troubleshooting and resolving power and infrastructure-related issues at network sites.
- Solid understanding of power supply systems, cooling systems, and other critical infrastructure components.
- Excellent analytical and problem-solving skills.
- Effective communication and collaboration skills.
- Ability to work independently and as part of a team in a fast-paced environment.
Nice to Have
- Experience with exposure to power and infrastructure management.
Benefits & Compensation
- Competitive compensation plan
- Private health insurance plan & bi-annual check up
- Mobile phone & unlimited data and calls
- Hybrid working model (work from office in Pallini and at home)
- A buddy will support you with your onboarding
- Wellbeing activities for your physical & mental health
- A great opportunity to grow and work with a team of telecom experts
- An amazing company culture that encourages technical brilliance, collaboration, respect and fun
Work Mode
This is a hybrid role based at our office in Pallini, with flexibility to work from home.
Victus Networks is an equal opportunity employer.
