What You'll Do
As a PostgreSQL Database Support Engineer, you'll work directly with customers to resolve advanced database challenges. You'll analyze performance bottlenecks, investigate replication failures, and guide teams through critical production outages using screen-sharing sessions and real-time collaboration.
You'll diagnose issues methodically, using tools like strace, gdb, and bpftrace to uncover root causes. Findings are communicated clearly through email, chat, or voice, ensuring clients understand both the problem and solution. You’ll also create technical content—blog posts, knowledge base articles, and webinars—on complex database topics to help others in the community.
Collaboration is central to this role. You’ll work alongside seasoned database professionals, share insights, and help shape best practices. Participation in forums and open-source discussions is expected, helping to strengthen the broader PostgreSQL ecosystem.
Requirements
- Proven experience administering PostgreSQL, including tuning queries, managing indexes, and optimizing performance
- Familiarity with backup and recovery tools such as pg_basebackup, pgBackRest, and WAL-G, including Point-in-Time Recovery workflows
- Understanding of high availability architectures, replication topologies, and zero-downtime maintenance strategies
- Strong Linux system administration skills and comfort with command-line debugging tools
- Ability to analyze complex problems logically and develop effective solutions
- Experience supporting customers remotely, with strong communication in English
- Self-driven attitude with a desire to continuously learn and master new technologies
Preferred Qualifications
- Knowledge of Kubernetes and containerized database deployments
- Experience with MySQL and cross-database workflows
- Background in SLA-driven support environments
- Active participation in open-source projects or technical blogging
- Familiarity with cloud platforms including AWS, Azure, and GCP
- Experience with Patroni, Repmgr, or Stolon for cluster management
- Proficiency with monitoring solutions such as Percona Monitoring and Management (PMM)
- Skill in using configuration management tools like Ansible, Puppet, or Chef
- Strong command of ANSI SQL standards, including Window functions and recursive CTEs
- Hands-on experience with PostgreSQL extensions like pg_repack, pg_partman, and pg_audit
- Understanding of Foreign Data Wrappers for cross-database queries
- Programming experience in C
Benefits
- Work remotely from any location worldwide with a stable internet connection
- Learn and grow alongside recognized leaders in open-source databases
- Receive mentorship and collaborate with top-tier engineering talent
- Contribute meaningfully to open-source projects and community knowledge
- Attend global conferences and team gatherings when opportunities arise
- Enjoy a flexible work environment that supports autonomy and innovation
