Mercier Consultancy Group is looking for Portuguese-speaking Customer Support professionals to join our team in Sofia. In this role, you will provide essential support to our Portuguese-speaking clients, ensuring a stellar customer experience through every interaction.
What You'll Do
- Provide outstanding customer support to Portuguese-speaking clients through phone, email, and live chat.
- Manage and resolve inquiries related to our products and services, ensuring clear communication.
- Address and resolve customer complaints in a timely and professional manner.
- Document all customer interactions and maintain accurate records for future reference.
- Collaborate with other departments to enhance the customer experience and streamline processes.
- Stay informed about product changes and updates to provide accurate information to customers.
What We're Looking For
- Fluent in Portuguese.
Work Mode
This is an on-site position located in Sofia.
