About the Role
This position involves providing customer support in Polish for an energy services provider, operating remotely from Greece as part of a specialized team focused on service excellence.
Responsibilities
- Handle customer inquiries in Polish via phone and email
- Assist clients with account management and billing questions
- Resolve service-related issues promptly and professionally
- Maintain accurate records of customer interactions
- Follow company procedures for issue escalation
- Provide information about energy plans and services
- Support customers during energy supply transitions
- Monitor service requests and track resolution progress
- Communicate changes in policies or rates to customers
- Ensure compliance with customer service standards
- Work within defined performance metrics and quality guidelines
- Collaborate with team members on common issues
- Participate in regular training sessions
- Report recurring problems to supervisors
- Adapt communication style to customer needs
- Maintain data privacy and confidentiality
- Use internal systems to update customer profiles
- Follow up on unresolved cases within set timelines
- Assist with onboarding new customers
- Contribute to service improvement initiatives
Benefits
- Remote work flexibility
- Stable full-time position
- Competitive compensation package
- Paid training period
- Performance-based incentives
- Access to learning resources
- Supportive team environment
- Regular feedback and coaching
- Career development opportunities
- Health and wellness benefits
Compensation
Competitive salary with benefits
Work Arrangement
Remote work based in Greece
Team
Part of a customer support team serving an energy provider
Work Location
Position must be performed from Greece with a stable internet connection; remote setup required.
Language Requirement
Native-level fluency in Polish is mandatory; professional proficiency in English is required.
No visa sponsorship provided
