Role Overview
In this remote position, you will serve as a technical advisor to customers implementing Falcon LogScale and its Next Generation SIEM (NGSIEM) platform. You'll lead the way in demonstrating capabilities, guiding operational adoption, and ensuring successful integration within customer environments. Your work will directly influence how organizations leverage advanced security analytics to mature their threat detection and response practices.
Key Responsibilities
- Deliver high-impact integration services independently across industries, ensuring alignment with customer goals and technical requirements
- Advise customers on maximizing value from SIEM, log management, XDR, and SOAR functionalities within Falcon LogScale
- Conduct technical demonstrations and answer in-depth questions about platform capabilities
- Transfer knowledge effectively through training sessions and documentation tailored to customer needs
- Collaborate with engineering and product teams to share customer insights and influence roadmap decisions
- Identify opportunities to expand platform use cases based on customer workflows and security maturity
- Provide structured feedback to product management on feature effectiveness and gaps
- Build strong internal partnerships across technical and customer-facing teams
Required Qualifications
- Minimum of five years’ experience in professional services or consulting roles focused on SIEM and SOAR platforms such as Splunk, Exabeam, Chronicle, or equivalent
- Proven ability in technical scoping, requirements gathering, and post-sales handoff processes
- Strong understanding of log analysis, data ingestion, parsing, query writing, alerting, and dashboard creation
- Familiarity with cloud platforms including AWS, GCP, and Azure, as well as core IT systems like Active Directory and authentication protocols
- Hands-on scripting experience using Python, PowerShell, JavaScript, YAML, REST APIs, or related tools such as Cribl and Postman
- Experience creating technical documentation and conducting knowledge transfer sessions
- Excellent communication skills in English, both written and verbal
- Willingness to travel occasionally, up to 25% of the time
Preferred Qualifications
- Recent industry certifications from organizations such as SANS, ISC2, or cloud providers (AWS, Microsoft, Google)
- At least six months of hands-on SOC experience within the last three years, including incident triage using SIEM or SOAR tools
- Practical experience integrating generative AI technologies into security workflows
Work Environment
This is a remote-friendly role based in the United States, with minimal travel expected (less than 25%). You’ll operate with autonomy while staying connected to cross-functional teams. The environment supports flexibility, continuous learning, and a strong focus on innovation and customer success.
