About the Role
This position is responsible for delivering consistent, compassionate support to patients navigating healthcare programs, ensuring clear communication and resolution of inquiries.
Responsibilities
- Respond promptly to patient inquiries via phone and email
- Guide patients through enrollment and onboarding processes
- Maintain accurate records of patient interactions and outcomes
- Assist with insurance and billing questions using established protocols
- Escalate complex cases to appropriate departments efficiently
- Ensure compliance with privacy and data protection standards
- Provide updates to patients on case status and next steps
- Coordinate with healthcare providers to verify treatment plans
- Track and report common patient concerns for process improvement
- Follow up with patients to confirm resolution of issues
- Educate patients on available resources and support tools
- Adhere to service level expectations for response times
- Maintain up-to-date knowledge of healthcare policies and offerings
- Participate in team training and performance reviews
- Support quality assurance initiatives through documentation accuracy
- Use internal systems to manage and update patient cases
- Identify opportunities to improve patient experience
- Communicate changes in program guidelines to patients
- Assist in onboarding new team members when needed
- Maintain professionalism during high-volume or sensitive interactions
Nice to Have
- Associate or bachelor’s degree in health sciences or related field
- Certification in medical administration or patient services
- Experience with CRM platforms in healthcare settings
- Bilingual communication abilities
- Prior work in telehealth or remote patient support
Compensation
Competitive salary and benefits package
Work Arrangement
Hybrid work model with flexible scheduling options
Team
Collaborative healthcare support team focused on patient engagement
What We Offer
- Comprehensive health and wellness benefits
- Professional development and growth opportunities
- Supportive team environment with regular feedback
- Flexible work schedule options
- Employee assistance and wellness programs
Our Commitment to Diversity
- We value diverse perspectives and inclusive practices
- Equal opportunity employer with a focus on equitable treatment
- Active initiatives to support underrepresented groups
Not available for this position
