Vaughan Regional Medical Center (ScionHealth) is seeking a dedicated Patient Service Representative to join our team. This role is crucial for ensuring a positive patient experience, managing front-office operations, and supporting the clinical environment through efficient administrative work.
What You'll Do
- Greet patients as they arrive and manage the check-in and check-out process.
- Verify insurance, update demographic information, and handle the electronic chart pre-load.
- Collect and post co-pays and other patient payments.
- Answer phone calls, manage Athena messages, and perform overhead triage pages as needed.
- Schedule, modify, and cancel patient appointments.
- Document medication refill requests in Athena.
- Manage both hard-copy and electronic medical records.
- Scan documents into the patient's electronic chart.
- Perform daily opening and closing procedures, including rolling telephones.
- Communicate effectively, make decisive decisions, and multi-task in a fast-paced setting.
- Participate in training new personnel and follow management directives.
What We're Looking For
- High School diploma or GED is required.
Nice to Have
- A 9-month program from a medical career college focused on front-office duties or a Medical Assistant degree.
- 2+ years of experience as a medical office receptionist, in patient access, or as a medical scheduler.
- Experience in a primary care or specialty physician office setting.
Technical Stack
- Athena
Work Mode
This role is fully onsite.
Our culture values every voice by caring deeply for every patient and each other. We show courage by running toward challenges and lean into new ideas by embracing curiosity and question asking.
