Lifepoint Health is seeking a Patient Access Representative to join our team. In this role, you will collect patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Your work will efficiently expedite the admitting process and provide a positive first impression of the facility.
What You'll Do
- Ensure all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.
- Distribute and explain forms, documents, and educational handouts to patients and families.
- Verify insurance benefits and obtain precertification or authorization as necessary.
- Determine and accept required payments, such as co-pays and deductibles, or refer to financial counseling as appropriate.
- Communicate professionally in-person and by phone, providing clear instructions and excellent customer service.
- Protect patient privacy and confidentiality in all registration activities.
- Participate in performance improvement and required education.
- Work alternate shifts or areas as needed to support department operations.
What We're Looking For
- Ability to work with minimal supervision in a fast-paced environment.
- Rapid learning and navigation of multiple software systems.
- Effective English communication skills: read, write, speak, and understand.
- Ability to complete the Skills Competency Checklist within 90 days of hire.
Nice to Have
- High School diploma.
Team & Environment
This position reports to the Director or Manager of Department.
Benefits & Compensation
- Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
- Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
- Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
- Mental, physical, and financial wellness programs including free gym memberships, virtual care appointments, mental health services and discount programs.
- Ongoing learning and career advancement opportunities.
Work Mode
This is an onsite position in Las Cruces, NM.
Memorial Medical Center is an Equal Opportunity Employer. MMC is committed to Equal Employment Opportunity for all applicants and employees and complies with all applicable laws prohibiting discrimination and harassment in employment.
