Responsibilities
- Own the entire customer relationship, from users up to Generals/Admirals throughout the Joint Force.
- Rapidly expand product usage until ~100% of Staff workflows are in Onebrief.
- Win the renewal and expansion, so that your customer(s) keep buying Onebrief each year. Deals should expand over time.
- Clearly communicate user needs to the product team.
- Maintain a high product proficiency, and excite the customer about each product improvement.
- Instill the Onebrief brand image.
- Enable our expansion to Allies and Partners.
- Lead or support exercises.
- Use your observations of our users to recommend product improvements.
- Provide face-to-face and remote customer support.
- Develop an understanding of customer social dynamics in order to support renewals and future sales.
- When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.
Requirements
- Top Secret clearance with eligibility for SCI
- South Korean work authorization or SOFA
- Proven experience in leading operational planning within a military context, preferably at multi-star headquarters
- Advanced military education: Command and Staff, Advanced Military Studies
- Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks
- Proven ability to expand business presence within a region, with emphasis on software or technology solutions
- Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams
- Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters
- Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes
- You are a true Onebriefer: You are obsessed with creating value for real users. You are ambitious, scrappy, and a creative problem-solver. You learn quickly, work iteratively, and naturally seek collaboration. You approach your work with integrity, intellectual honesty, and a low ego. You communicate frankly, clearly, and succinctly. You thrive as a self-starter, embracing autonomy and ambiguity.
Nice to Have
- Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals.
- You’re technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
- You work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
- You’re intense about our mission. It’s a core part of who you are.
- You’re proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
- You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation within your account and effectively communicate your assessment and recommendations to inform strategic decisions.
