Responsibilities
- Develop and implement a growth strategy driven by partners for CRM solutions, emphasizing artificial intelligence as a key competitive advantage.
- Seek out and recruit specialized CRM partners capable of scaling and driving innovation.
- Generate and expand sales pipelines originating from partners, focused on CRM and AI-enhanced customer workflows.
- Work closely with sales, marketing, and partner teams to coordinate and execute joint go-to-market strategies and promotional efforts.
- Strengthen AI expertise within CRM-focused partner organizations to support delivery of smart customer engagement systems.
- Encourage the use of AI-assisted CRM features like automated case summaries, intelligent request routing, and improved virtual agents.
- Ensure partner implementations deliver tangible business results for clients using CRM and AI technologies.
- Monitor performance indicators and assist deployments with significant business impact.
- Create innovative engagement approaches and revenue models to accelerate partner CRM solution growth.
- Lead pilot programs for joint innovation that highlight the combined value of CRM and AI capabilities.
