M&T Bank is hiring a Part-Time Teller (25 hours/week) for our Painters Mill Branch in Owings Mills, MD. In this role, you will specialize in delivering a differentiated branch customer experience through digital engagement, lobby management, accurate transactional processing, and retail servicing interactions.
What You'll Do
- Adhere to established customer service standards and provide a differentiated experience by understanding customer needs and delivering appropriate solutions.
- Educate customers through shoulder-to-shoulder digital demonstrations and identify self-service opportunities.
- Actively engage in lobby management, meeting and greeting customers and proactively addressing their immediate needs.
- Accurately balance and process customer transactions efficiently following Bank Policy.
- Take ownership of escalated account services issues until resolution and log all customer complaints.
- Transition identified sales opportunities and provide introductions to appropriate banking partners.
- Complete branch-related operational activities such as cash ordering, vault, ATM, and wire transfer activities.
- Process customer and account maintenance accurately.
- Complete Consumer AML/BSA/KYC related activities.
- Adhere to applicable compliance and operational risk controls in accordance with Company or regulatory standards.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of audit points.
- Complete other related duties as assigned.
What We're Looking For
- High school diploma or equivalent (GED)
- Minimum of 6 months customer service experience
- Data entry and/or cash handling experience
- Proven verbal communication skills
- Proven interpersonal skills
- Proven ability to demonstrate exceptional customer service
- Well-organized with proven time management and prioritization skills
- Proficient with internet user-level technology
Nice to Have
- Bilingual based on branch needs
Benefits & Compensation
- Compensation: $19.00 - $28.34 per hour (USD)
Work Mode
This is an onsite position located in Owings Mills, Maryland, United States of America.
M&T Bank is an equal opportunity employer.
