Nest Health is looking for an Outreach Specialist to advance our mission through proactive, relationship-based community engagement. You will be the first point of contact for eligible families, introducing them to our comprehensive in-home primary care services and working to meet ambitious activation targets.
What You'll Do
- Conduct telephonic, email, text, and in-person outreach to eligible families to schedule and ensure completion of their initial clinical visits.
- Use Nest Health's customer relations management tool to manage eligibility lists and meet daily, weekly, and monthly scheduling targets.
- Build and cultivate relationships with community agencies and influences to improve access for eligible families.
- Identify and execute innovative activation strategies to encourage families to select Nest as their primary care provider.
- Help build, refine, and leverage reporting dashboards to meet targets, prioritize outreach modalities, and refine outreach approaches.
- Participate in developing and refining messaging, conversation guides, and FAQs to improve outreach effectiveness.
- May work flexible or extended hours to accomplish business goals.
What We're Looking For
- 2-5 years of related experience in a sales, direct marketing, or customer service role.
- Experience working in outreach, organizing, or coordinated campaigning.
- Willingness to educate and encourage vaccination against COVID-19.
Nice to Have
- Bachelor's degree or equivalent experience.
- Experience working independently and successfully to hit ambitious sales targets.
- Demonstrated team player who enjoys collaborating with others to meet shared goals.
- Entrepreneurial and creative problem solver.
- Engaging personality with active listening skills and ability to demonstrate empathy.
- Proficiency in Excel and/or CRM tools like Salesforce is a plus.
- Bilingual skills, especially in Spanish, is a plus.
Technical Stack
- Excel
- CRM tools like Salesforce
Benefits & Compensation
- Competitive compensation packages.
- Employer-sponsored health, dental, and life options.
- Generous PTO.
- Family-centric health support, including access to Lyric’s services for urgent care, behavioral health, psychology, psychiatry, and virtual veterinary care.
- Company-supported Parental Leave with tiered return-to-work options, plus additional PTO for Prenatal Care and Backup Childcare.
- Reimbursement for work-related vehicle expenses, including commuting and travel costs.
- Opportunity for up to $3,000/year Tuition Reimbursement.
- Employer-sponsored short-term and long-term disability benefits.
- Enrollment in a 401(k) Retirement Plan.
Work Mode
This is a hybrid position based in Phoenix, Arizona.
Nest Health celebrates the diversity of our patient population and seeks diversity on our team. Working at a healthcare startup involves a fast-paced, ever-changing environment with varied workloads, quick changes, and high expectations. You will have the chance to be creative, solution oriented, and have your voice heard. You will need to be flexible, accountable, and self-sufficient, and you might take on multiple roles.
Nest Health is an equal opportunity employer, indiscriminate of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
