Responsibilities
- Communicate clearly with internal teams and external clients to address inquiries and support operations.
- Apply independent judgment and in-depth knowledge of products and procedures to resolve client issues efficiently.
- Collaborate with the Billing team to ensure accurate and timely account credits, and relay updates to Collections.
- Enter payroll data for on-site staff into the show management system used by the organization.
- Partner with on-site teams to forecast staffing needs and allocate resources effectively.
- Support high-volume periods by closely monitoring labor levels and adjusting as needed.
- Offer hands-on guidance and procedural support for management system operations to field and city-based staff.
- Generate reports and conduct data analysis to inform operational decisions.
- Troubleshoot and resolve problems that occur during live events or on the show floor.
- Serve as a coordination point between internal departments and client representatives.
- Manage onboarding tasks for new hires as required.
- Provide physical support at major events, which may involve travel up to 30% of the time.
- Perform additional tasks as needed to support team objectives.
Work Arrangement
Hybrid
Other
- Travel is required up to 30% of the time.
- The role follows a hybrid work model, typically involving two days in the office and three days remote each week.
