Nth Degree is hiring an Operations Support Specialist

Nth Degree seeks an Operations Support Specialist to join our Operations Team. In this role, you will provide critical support for trade show, exhibit, and event operations, blending customer success with logistical problem-solving to ensure seamless experiences for our clients.

What You'll Do

• Interact and effectively communicate with internal and external customers to resolve concerns.
• Use independent judgment and organizational best practices to provide problem-solving support on the show floor.
• Coordinate with Billing to ensure timely crediting and communicate status updates to Collections.
• Assist onsite personnel by entering payroll information into Fern’s show management system.
• Work with onsite teams to forecast, allocate, and closely monitor resources during peak times.
• Provide hands-on management system SOP support to onsite and city-based personnel.
• Prepare reports and perform data analysis.
• Act as a key liaison between department functions and the client.
• Process new hires.
• Provide physical support for larger events, with travel up to 30%.

What We're Looking For

• Superior written and verbal communication skills.
• Exceptional interpersonal and customer service abilities.
• Proficiency in Microsoft Office Suite, AIX, CRM tools, and data warehouses, with Advanced Excel skills.
• Expert time management and organizational skills, with the agility to adapt to a rapidly changing environment.
• Customer support or operations experience.

Nice to Have

• Trade show customer service experience, including familiarity with design shops, graphics suppliers, exhibit customers, freight carriers, labor providers, and general contractors.

Technical Stack

• Microsoft Office Suite
• AIX
• CRM tools
• Data warehouses
• Advanced Excel
• Fern’s show management system

Team & Environment

You will report directly to the Operations Support Manager and work collaboratively as part of the Operations Team.

Benefits & Compensation

• Salary range: $55,000-$60,000

Work Mode

This is a hybrid role based in Duluth, GA.

Nth Degree is an equal opportunity employer committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.