Blueground is looking for an Operations Lead in San Francisco to serve as the operational front-line for our guest properties. You will be responsible for preparing new units, ensuring existing ones are in pristine condition, and handling operational issues and emergencies. This role coordinates all aspects of property readiness, from maintenance and repairs to apartment turnovers.

What You'll Do

Coordinate with Operations Managers to ensure all properties are fully equipped and ready for guest move-ins.
Serve as Blueground’s operational front-line, ensuring new properties meet standards and handling maintenance, repairs, and technology issues.
Conduct pre-check-in and post-check-out inspections using a mobile checklist to ensure apartment quality standards.
Supervise and oversee the housekeeping team to manage the complete apartment turnover process.
Perform housekeeping duties to ensure apartments are fully prepared in a single visit.
Oversee and ensure the high standards of cleanliness and presentation of apartments.
Conduct regular cleaning evaluations and provide on-the-spot feedback to housekeeping teams.
Maintain and drive Blueground’s corporate vans, ensuring they are in pristine condition and well-stocked.
Carry out Blueground home walkthroughs to ensure all quality assurance criteria are met.
Participate in ad hoc operational projects, such as managing key inventory, organizing local storage, and filming check-in videos.
Gather and upload property-related information onto Blueground’s internal platform for guest instructions.
Demonstrate operational efficiency by serving as the main point of contact between Operations Leaders and the Customer Experience team.
Balance operational workflows with independent on-the-go tasks and critical time-sensitive needs.

What We're Looking For

A stickler for detail who proactively ensures properties are continuously in pristine condition.
Strong skills in general maintenance tasks.
A thoughtful and proactive approach to operations.