Repco is hiring an On-Site CSR II (Customer Service Representative II) to ensure customer expectations are accurately determined and fully met. This position works more than 50% of the time at the customer location and provides a critical link between the customer and our operations.
What You'll Do
- Respond to customer inquiries regarding products, provide quotes, and handle order entry.
- Place customer orders via telephone, fax, email, electronic methods, or walk-in counter sales.
- Negotiate sale and purchase prices within parameters to influence gross profit.
- Adjust non-contract customer pricing based on competition while maximizing profit.
- Build customer relationships to drive repeat business and process improvements.
- Order items to maintain appropriate inventory levels for customers.
- Place orders without approval for orders up to $5,000 per line and $10,000 per purchase order.
- Expedite backorders and handle customer returns.
- Pull inventory and prepare orders for shipment, determining the most cost-effective shipping method.
- Source products from branch, distribution center, or supplier inventory.
- Support specific customer(s) and assist less experienced Customer Service Representatives with addressing customer needs, including locating items and resolving problems.
What We're Looking For
- High school diploma or GED.
- Three (3) to five (5) years of related experience or an equivalent combination.
- Reliability, organization, and strong attention to detail.
- Excellent communication skills including written, verbal, and listening.
- Ability to multi-task with effective time management.
- Strong computer skills and strong negotiation skills.
- Basic product knowledge.
Team & Environment
This role may provide guidance to less experienced Customer Service Representatives.
Benefits & Compensation
- Healthcare coverage options.
- 401(k).
- Tuition reimbursement.
- Vacation pay, sick pay, and holiday pay.
Work Mode
This role is onsite, working primarily from customer locations.
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.
