Paired is looking for an organized Office Administrator to support the daily operational functions of a US-based company. This fully remote role focuses on administrative coordination, CRM management, dispatching, and delivering excellent customer service.
What You'll Do
- Manage and maintain company CRM systems, ensuring all customer information is accurate and updated.
- Perform data entry, record management, and administrative tracking tasks.
- Coordinate technician schedules and service appointments efficiently.
- Dispatch jobs based on availability, priority, and technician location.
- Monitor job progress and update statuses within the CRM.
- Handle inbound customer calls professionally and respond to inquiries regarding appointments and service updates.
- Provide clear communication between customers and internal teams.
- Assist management with reporting and administrative follow-ups.
- Ensure documentation and workflows remain organized and compliant with company procedures.
What We're Looking For
- 2+ years of experience in an administrative, office coordinator, or operations support role.
- Proven experience working with CRM systems.
- Excellent verbal and written English communication skills.
- Proficiency with Google Workspace or Microsoft Office.
- A reliable internet connection and quiet remote work environment.
- Availability to work on EST Timezone is required.
Nice to Have
- Experience with specific CRM systems such as ServiceTitan, HubSpot, Salesforce, or similar is preferred.
- Background supporting service-based or home services businesses.
Technical Stack
- CRM systems (ServiceTitan, HubSpot, Salesforce, or similar)
- Google Workspace
- Microsoft Office
Benefits & Compensation
- Competitive salary paid in USD.
- Fully remote work environment with flexible scheduling.
Work Mode
This is a fully remote position.
