Alongside is looking for a Network Operations Center Engineer | Level 1/2 to join our team. You will provide technical support across network and infrastructure disciplines in a high-availability, 24/7 financial markets environment. Your focus will be on ensuring service stability, performance, and continuous improvement.

What You'll Do

Monitor and respond promptly to alerts from network and infrastructure monitoring tools.
Diagnose, troubleshoot, and resolve network and system incidents within defined SLAs.
Escalate incidents and problems proactively when service impact is identified or anticipated.
Manage and implement network changes following established change management processes.
Perform post-change validation and quality assurance activities.
Prioritize and manage multiple incidents, requests, and tasks simultaneously.
Contribute to service improvement by identifying recurring issues and process gaps.
Participate in operational projects and continuous improvement activities.
Maintain clear communication with internal teams and external stakeholders regarding incidents and resolutions.

What We're Looking For

Experience working in a Network Operations Center (NOC) or similar operational environment.
Hands-on experience with monitoring tools such as LibreNMS, Nagios, Grafana, or LogicMonitor.
Solid understanding of network and system infrastructures, including LAN/WAN technologies, TCP/IP, DNS, NTP, Routing protocols (OSPF, BGP), and MPLS.
Experience troubleshooting Cisco and Juniper network environments.
Familiarity with server virtualization, enterprise storage (SAN), backup solutions, and performance/fault monitoring tools.
Strong verbal and written communication skills in English.
Ability to work in shifts, including nights and weekends if applicable.