Responsibilities
- Engage in designing technical solutions and presenting them to clients
- Collaborate with team members and clients to diagnose and resolve advanced network and connectivity issues
- Carry out assigned responsibilities both independently and as part of project teams
- Design, deploy, configure, and sustain network routing and switching systems, define hardware needs, and verify system efficiency
- Operate within Azure and on-premises data centers, working alongside engineers to plan and execute hybrid network strategies
- Share expertise through training, coaching, and mentoring colleagues
- Optimize system performance, establish operational workflows, and manage security configurations following industry standards
- Manage and service network devices, including patching, upgrades, backups, and configuration tasks
- Assist in diagnosing, prioritizing, and resolving infrastructure-related incidents
- Perform root cause investigations to identify underlying issues and prevent recurrence
- Support internal reporting needs for management
- Create and maintain system architecture diagrams using Microsoft Visio
- Work with teams to build and sustain documented processes, security protocols, and system records aligned with best practices and compliance
- Help assess emerging technologies and solutions to meet business goals
- Monitor Cisco and M365 product roadmaps, new features, and tools, and suggest organizational applications
Benefits
- Flexible Time Off policy available from day one
- Paid company holidays throughout the year
- End-of-year time off when project demands allow
- Wellness initiatives with incentive rewards
- Adaptable work schedules and locations
- Health, dental, vision, life, and accident/disability insurance offerings
- Employer contribution to Health Savings Account
- Eleven paid holidays each year
- Comprehensive paid Parental Bonding Leave for birth, adoption, or foster placements
- 401(k) plan with employer contributions
- Tuition reimbursement for continuing education
- Rewarding employee referral bonus program
- Client referral incentives
- Pet insurance coverage option
- FORCE volunteer program providing up to four hours of paid time annually for community service
Work Arrangement
Hybrid — Washington, DC
Other
- This role operates on a hybrid schedule with three days per week in Washington, DC
- Limited travel is expected, under 5%
- Off-hours availability and participation in rotating on-call duties are required
- Applicants must be United States Citizens
- An ACTIVE Public Trust or higher security clearance is required for consideration