SupportYourApp is hiring a Customer Support Consultant to provide excellent support for crypto-related products via chat and email. You will build lasting customer relationships while staying current with technology in a fully remote, multicultural environment.
What You'll Do
- Provide exceptional customer support via chat and email
- Build positive and long-lasting relationships with customers
- Meet team KPIs
- Securely work with customers’ sensitive information
- Apply the latest customer happiness practices
- Maintain working knowledge of our client’s products and services
- Communicate with developers and other departments of various IT companies
What We're Looking For
- Native French and English communication skills
- At least 6 months of experience in a customer support role
- Personal or professional experience in crypto is a must
- Analytical and research skills
- Positive and responsible attitude
- Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)
Nice to Have
- Experience with CRM systems
Team & Environment
You will join a multicultural and multilingual environment built on a People First management approach, offering an individual approach and wholesome positive experience for the team.
Benefits & Compensation
- Flexible schedule
- Opportunity to work fully remotely
- Inclusive international environment
- Compensation in USD
- Good bonuses for referring friends
- Paid intensive training and probation
- Work-life balance
- Responsive management interested in your growth and long-lasting cooperation
- Greenhouse conditions for self-development
Work Mode
This is a fully remote position for candidates based in the Philippines.
SupportYourApp is an equal opportunity employer.
