Responsibilities
- Provide support to assigned Account Executives on post-sale activity including campaign implementation, maintenance, and review.
- Daily interaction with existing advertising agencies and direct clients; this responsibility includes maintenance of client schedules on television and digital in addition to implementation of special projects and promotions.
- Works in tandem with Account Executives, Marketing Director, Research Director, and Creative Services to support client needs.
- Attend sales meetings and sales trainings to gain sales, product and process information and keep abreast of company products and services to articulate to client, when appropriate.
- Partner with designated Account Executives in identifying new/incremental revenue based on campaign results.
- Assist designated Account Executives with maintenance of contracts, generating avails, traffic, make-goods, collection and overall customer service.
- Regular tracking of clients’ audience delivery using ratings, impressions, clients KPIs, and campaign fulfillment.
- Coordinate with team to set up new customer accounts, contracts, order entry and revisions.
Requirements
- 1-3 years of account management in a professional, fast-paced media sales environment.
- Track record of successfully retaining and growing clients.
- Prior experience using CRM systems and MS Office suite.
- Able to make decisions and solve problems independently to support customer needs.
- Self-motivation and willingness to work as a team player are essential attributes.
- Demonstrate ability to be creative, flexible, and able to adapt to change with evolving priorities.
- Creative with ability to work effectively as part of a team and independently.
- Detail oriented with ability to handle and prioritize multiple tasks to meet deadlines.
- Position requires strong written and verbal communication skills, as well as strong organization and time management skills.
Nice to Have
- Knowledge of marketing solutions including broadcasting and digital advertising is preferred.
- Knowledge of Google Analytics and advertising solutions is highly desirable.
