Responsibilities
- Lead the analysis of business needs and collection of requirements for Identity and Access Management (IAM) and B2C initiatives, ensuring accurate capture of compliance, operational, and user experience expectations.
- Convert business needs into functional specifications, use cases, and process flows for identity platforms including Azure AD B2C and Entra ID.
- Support identity lifecycle processes such as access provisioning, de-provisioning, and governance, including joiner-mover-leaver workflows and role-based access controls.
- Collaborate with architects, engineers, and security teams to define and verify IAM designs, federation setups, and authentication protocols including OAuth2, SAML, and OpenID Connect.
- Examine and document data movement, integration touchpoints, and end-user interactions across B2B and B2C digital services.
- Work with compliance, audit, and risk teams to ensure IAM implementations adhere to regulatory frameworks such as GDPR and ISO27001.
- Manage change readiness activities during IAM deployments, including stakeholder communication and training for end users and support personnel.
- Create performance dashboards, access reports, and KPIs to track usage, compliance, and operational health of IAM systems.
- Serve as a subject matter expert on Azure AD B2C, guiding product teams on roadmap planning, release priorities, and policy enforcement.
