HireHawk is hiring a Medical Collections Specialist to join a growing medical practice’s billing and accounts receivable operations. In this role, you will provide crucial patient-facing collections support and billing overflow assistance, working directly with an in-house team under a hybrid staffing model during Pacific Time business hours.
What You'll Do
- Conduct patient-facing AR collections calls during Pacific Time office hours with professionalism and cultural sensitivity.
- Communicate clearly and effectively with patients regarding account balances while maintaining brand reputation.
- Support billing operations during peak periods and growth phases to ensure seamless workflow.
- Collaborate closely with the in-house billing team under a hybrid staffing model.
- Maintain quality service standards and cultural sensitivity in all patient interactions.
What We're Looking For
- Hands-on experience with medical billing and accounts receivable workflows in a U.S. healthcare environment.
- Ability to review, analyze, and prioritize accounts receivable aging reports (30/60/90+ days).
- Proven experience documenting call outcomes, payment plans, and follow-ups directly within billing management systems.
- Proficiency in processing Explanation of Benefits (EOBs), patient statements, and payment posting workflows.
- Patient-facing collections experience, with demonstrated ability to manage sensitive financial conversations professionally.
- Fluent bilingual communication skills in English and Spanish (written and verbal).
- Availability to work full-time during Pacific Time business hours.
- Strong professional English communication skills for patient interaction scenarios.
- Understanding of and adherence to cultural sensitivity standards in patient financial communications.
Nice to Have
- Some college coursework preferred, ideally in business, healthcare administration, or a related field.
Team & Environment
You will work in a hybrid staffing model, working directly with the in-house billing team under direct client oversight.
Benefits & Compensation
- Compensation: $1,000 - $1,300 USD
- Access to a $200k+ perk marketplace with instant discounts on 150+ services.
- Access up to 50% of approved earnings before payday (no credit checks or fees).
- On-time, in-currency pay.
Work Mode
This is a fully remote position. Candidates must be located in Colombia.
HireHawk values transparency and hotel-style service standards and is committed to exceptional patient care and service excellence.
