Responsibilities
- Taking inbound and outbound calls at large volumes from various businesses, primarily medical offices, including cold calls
- Researching facilities using provided resources
- Composing emails to send to our clients
- General data entry, updating files
- Working as a team to coordinate efforts to complete projects within tight deadlines
Requirements
- An associate’s degree
- At least 1 year of general clerical work experience in an office setting
- Strong written and verbal communication skills
- Proficient with Microsoft Office programs
- The ability to type at least 50 wpm and strong note taking skills
- Strong multitasking skills with the ability to communicate effectively on the phone, while typing notes
Nice to Have
- relevant experience to include heavy phone calling responsibilities (i.e., working in a call center, as a receptionist, etc.)
- Knowledge of the varying types of medical facilities
- Knowledge of HIPAA (the Health Insurance Portability and Accountability Act)
Additional Information
- Flexible schedule. Most of the team works 8-4:30~on PST hours, but will sometimes need to shift to CST or EST hours to accommodate for where the cases are taking place at that particular time.
- Candidates should be comfortable handling emotionally challenging content.
