Toast is hiring a Marketing Services Manager

Toast is hiring a Marketing Services Manager to join our team. In this role, you will be responsible for hiring, developing, coaching, and managing a team of Marketing Success Managers. You will lead the team to exceed goals and implement processes to scale operations and drive customer growth.

What You'll Do

• Lead and develop a high-performing team of 10-12 Specialists: hire and onboard, set goals, run weekly 1:1s, and create career development paths.
• Conduct QA reviews of campaign calendars and copy, establishing coaching rhythms and calibration across the team.
• Serve as the first line for customer escalations and implement QA checklists and review cycles to ensure compliance with Toast Marketing Guidelines and legal/brand standards.
• Develop and implement innovative ways to work smarter and scale team operations.
• Uncover and create opportunities to drive customer growth (revenue, expansion, efficiencies) through regular books of business reviews.

What We're Looking For

• 8+ years of experience in customer success or marketing.
• 2+ years of experience successfully leading and managing teams.
• Process-oriented leader with a track record of building playbooks, SLAs, and QA mechanisms that scale; comfortable with capacity planning and workload management.
• Excellent communication, interpersonal and writing skills.
• Love for developing people in a high growth environment.
• Enthusiastic about technology with demonstrated technical aptitude.
• Strong project management skills and an ability to multitask.
• Creative, analytical and execution-oriented.
• Ability to effectively operate both strategically and tactically.

Nice to Have

• Hospitality background.

Team & Environment

You will manage a team of Marketing Success Managers, consisting of 10-12 Specialists.

Work Mode

This role follows a hybrid work model.

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process.