Responsibilities
- Serve as the primary owner of product review and ratings health across all channel listings, driving customer confidence and conversion by optimizing existing review programs and implementing new initiatives that increase positive and decrease negative reviews.
- Define and execute channel-specific review strategies while acting as a forcing function across internal stakeholders and brand partners to eliminate root cause issues leading to poor reviews.
- Partner cross-functionally to build a company-wide culture that understands the importance of reviews, and own all reporting and analytics to communicate a compelling story around reviews performance and business impact — including incremental GMV, listing conversion, and traffic.
- Guide the vision for review operations, improving the effectiveness and efficiency of task workflows and driving labor efficiency across the team.
- Lead the Review Programs team, fostering a high-performing, engaged culture and creating an environment where team members are motivated to deliver meaningful results for the business and its brand partners.
Requirements
- Bachelor's degree from an accredited university or equivalent experience, with 3+ years of e-commerce experience leading and developing teams to improve product reviews and ratings performance.
- Familiarity with common e-commerce review sampling programs such as Amazon Vine, BazaarVoice, PowerReviews, and Yotpo, with a strong understanding of their offerings, pros, and cons.
- Executive presence with demonstrated ability to manage upward communication and lead high-impact projects that drive millions of dollars in opportunity or savings, while balancing multiple competing priorities.
- Strong strategic planning skills with experience establishing vision, setting clear goals, and aligning teams, paired with advanced proficiency in Excel for business case modeling, forecasting, and simplifying complex data sets.
Nice to Have
- Experience using SQL to retrieve data and utilizing business intelligence tools such as Power BI
Benefits
- We provide the flexibility to take care of yourself. Spreetail operates in a work culture that promotes results and encourages taking time off when needed. In addition to a generous vacation policy, we also offer paid time-off for your wedding week, paid parental leave and support for parents of growing families.
- We celebrate accomplishments. Each year at Spreetail is a milestone with the opportunity to receive special gifts, swag store credit, or donations to a nonprofit of your choice. We also recognize people pursuing impacts with Spreetail Spotlight Awards.
- We care about your Health & Wellness. Spreetail works hard to enhance the employee experience through benefit programs and perks that provide meaningful support. We offer affordable medical, dental and vision plans with coast-to-coast coverage. We also provide free telehealth and on-demand mental health resources.
- We create the opportunity to revolutionize your community. We encourage Spreetailers to give back and make a social impact, and we offer paid time off to do it.
Work Arrangement
Hybrid
Additional Information
- Spreetail is committed to a diverse and inclusive workplace. Spreetail is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
- For individuals with disabilities who would like to request an accommodation, please email hr@spreetail.com.
- To qualify for Work Your Way, eligible applicants must reside in one of the following states: Alabama, Alaska, Arizona, Arkansas, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Mississippi, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Dakota, Ohio, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, West Virginia, and Wyoming.
- Please be aware of scammers. Spreetail will only contact you through Lever or the spreetail.com domain. Spreetail will never ask candidates for money during the recruitment process. Please reach out to careers@spreetail.com directly if you have any concerns. Emails from @spreetailjobs.com are fraudulent.
