As Manager of the L3 Tech Support Team at Syrve, you will lead the highest level of technical support, resolving the most complex product issues and ensuring system stability. You will own high-impact escalations, build clear communication processes, and lead a team dedicated to maintaining exceptional support for clients.
What You'll Do
- Lead the highest level of technical support responsible for resolving the most complex product issues
- Ensure system stability and maintain an exceptional support experience for clients
- Take full ownership of high-impact escalations
- Drive cross-team collaboration
- Communicate effectively with both business and technical stakeholders
- Build clear escalation and communication processes
- Lead a team that keeps mission-critical systems running smoothly
What We're Looking For
- Proven experience in technical support leadership
- Strong technical expertise in complex product issue resolution
- Excellent communication skills with both business and technical stakeholders
- Ability to build and manage escalation and communication processes
- Experience leading teams in high-pressure, fast-paced environments
- Ownership mindset with a focus on system stability and client experience
Team & Environment
- Lead the L3 Tech Support Team
