Rolls-Royce is hiring a Manager, Customer Support to provide expert technical support and supervision for MTU & Detroit Industrial engines across the APAC region. You will be the technical authority, ensuring our products and systems meet performance and reliability standards for a diverse network of partners and customers.

What You'll Do

Clarify technical requirements for all MTU & Detroit Engines and systems.
Provide technical support and troubleshooting for Distributors, Service Partners, OEMs, and end customers.
Supervise installation and commissioning work for all MTU & Detroit Industrial engines in the region.
Conduct installation and commissioning discussions and pre-installation checks with relevant MTU support groups and OEMs.
Review relevant service information, PIDs, installation reports, and travel reports.
Evaluate data and reports from commissioning, breakdown, and field repairs.
Supply diagnostic processes to OEMs, service partners, Distributors, and customers to resolve complex issues.
Co-ordinate field work and service recovery with local service partners and Distributors.
Provide on-site investigations and troubleshooting in the APAC region when required.
Support warranty claims evaluation and provide justification for approval or rejection according to PSPM.
Provide leads and support to the Sales Department.
Coordinate with the Failure Analysis Center to carry out FAC as required.
Assist in the diagnosis of problems on other applications if required.
Handle any other Support Requirement for the region.