Biogen is hiring a Managed Service Lead, Cybersecurity

Biogen is hiring a Managed Service Lead, Cybersecurity. In this leadership role reporting to the Head of Access Automation, you will be accountable for achieving operational excellence for Identity and Access Management (IAM). Your charter includes automating manual processes and managing a team of ~20-25 MSP resources.

What You'll Do

• Lead continuous service evaluation and improvement initiatives, collaborating with stakeholders to identify and remediate service line and technology issues.
• Own and drive service improvement plans, managing timelines, deliverables, resource allocation, change management, and stakeholder engagement.
• Work cross-functionally to manage risk and troubleshoot within complex infrastructures, maintaining command over major incidents affecting core service lines.
• Ensure compliance with regulatory requirements such as SOX and GxP by maintaining thorough documentation, including runbooks, policies, and procedures.
• Develop and manage talent within your team, fostering a culture of success and growth.
• Implement lasting solutions and services for multiple stakeholders, demonstrating a proven track record of customer success outside traditional IT and Cyber organizations.

What We're Looking For

• 10+ years of experience in IT service management and/or management of an MSP staff within a regulated industry.
• At least 7 years of experience with cybersecurity initiatives supporting Identity Governance and Privileged Access Management.
• Experience with identity access technologies, such as MS Active Directory, Okta, SailPoint, and CyberArk.
• Proven success in managing complex programs and projects.
• A strong track record of achieving customer success with business stakeholders beyond IT and Cyber domains.
• The ability to implement lasting solutions and services to multiple stakeholders.
• Demonstrated success in talent development and management.
• A Bachelor’s Degree in a related field.

Nice to Have

• Experience with automation and process improvement in an IAM context.
• Familiarity with regulatory compliance standards such as SOX and GxP.

Technical Stack

• SailPoint
• MS Active Directory
• CyberArk
• Okta

Team & Environment

This role is a member of the Head of Access Automation’s leadership team and will manage a team of ~20-25 MSP resources.

Benefits & Compensation

• Compensation range: $149,000.00-$205,000.00.
• Medical, Dental, Vision, & Life insurances.
• Fitness & Wellness programs including a fitness reimbursement.
• Short- and Long-Term Disability insurance.
• A minimum of 15 days of paid vacation and an additional end-of-year shutdown time off (Dec 26-Dec 31).
• Up to 12 company paid holidays + 3 paid days off for Personal Significance.
• 80 hours of sick time per calendar year.
• Paid Maternity and Parental Leave benefit.
• 401(k) program participation with company matched contributions.
• Employee stock purchase plan.
• Tuition reimbursement of up to $10,000 per calendar year.
• Employee Resource Groups participation.

Biogen is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, sexual orientation, marital status, race, color, national origin, ancestry, ethnicity, religion, age, veteran status, disability, genetic information or any other basis protected by federal, state or local law. Biogen is an E-Verify Employer in the United States.