Weinstein + Klein is looking for a Lunderg - Customer Service Representative to support our Amazon e-commerce brand. You'll ensure customers feel heard and supported while protecting our positive reviews by handling inquiries, managing communications, and reporting product improvement ideas.
What You'll Do
- Reply to customer inquiries within 24 hours and resolve issues with refunds or replacements.
- Respond to voicemail messages and make follow-up calls during U.S. business hours.
- Master Gorgias and keep templates, rules, and workflows updated.
- Become a Lunderg product expert and confidently troubleshoot common issues.
- Report product improvement ideas to the Operations Leader based on customer feedback.
- Manage funnel email replies & follow-ups (Gift, Warranty, Product Launch) to drive new reviews.
What We're Looking For
- Experience in a similar customer service role within the Amazon ecosystem.
- Strong knowledge of Amazon processes (refunds, replacements, order search, compliance on what can/can’t be communicated).
Nice to Have
- Experience with Gorgias or similar customer service platforms.
Technical Stack
- Gorgias
Team & Environment
You'll join a small, international team and report directly to Agna, Customer Service Manager.
Benefits & Compensation
- Compensation: $2,000 - $2,250 per month.
- 21 days paid time off.
- Performance-based bonus system (team + individual rewards).
- Real growth opportunity as we build and scale our customer service team.
Work Mode
This is a global position.
Weinstein + Klein is an equal opportunity employer.
