Responsibilities
- Handle leasing activities, marketing initiatives, and build strong resident relationships within the property community.
- Deliver consistently high-quality customer service in all interactions.
- Welcome and assess potential residents to determine suitability and interest.
- Document all phone and in-person inquiries using guest cards.
- Evaluate model units and available apartments ready for occupancy, reporting maintenance or upgrade needs to the Community Manager.
- Tour the community and model units, applying knowledge of features and benefits to meet prospect needs and finalize leases.
- Guide prospects through application completion and collect deposits following company and Fair Housing guidelines.
- Update apartment availability and submit applications for approval processing.
- Ensure units are prepared and ready for new residents by their scheduled move-in date.
- Promptly follow up with prospects who did not lease to encourage conversion.
- Refer interested parties to other nearby properties if current availability does not meet their needs.
- Obtain required signatures from new residents on all necessary documents before move-in.
- Onboard new residents by orienting them to community policies, amenities, and procedures.
- Support the tracking of lease renewals and resident retention efforts.
- Send out renewal notices and follow up with residents as needed.
- Process rental payments from residents in a timely and accurate manner.
- Prepare lease agreements and complete all related documentation, ensuring correct and prompt data entry into the Yardi system.
- Keep resident records current and accurately maintained.
- Distribute official notices from the company or property management to residents.
- Maintain precise monthly records of leased and renewed units for commission and bonus calculations.
- Support the management team with additional duties as assigned.
- Enforce community policies consistently across all resident interactions.
- Respond to all incoming calls and in-person visits promptly.
- Listen attentively to resident feedback, concerns, and suggestions.
- Quickly log and communicate maintenance requests to the maintenance team for resolution.
Work Arrangement
On-site
An Aptitude for Connecting
Must demonstrate a strong ability to foster community engagement and deliver exceptional experiences for residents and colleagues. Success is rooted in building meaningful relationships across vendor networks, regulatory bodies, and social service partners. This includes taking a collaborative approach to create positive, sustainable outcomes for both the organization and its communities.
An Authentic Attitude
Must consistently display openness and professionalism when addressing concerns from residents and staff. This includes proactively utilizing internal resources, support teams, and leadership channels to resolve issues effectively.
An Approach that is positive and Professional
Must consistently practice active listening and recognize that personal involvement and support are essential to organizational success. This ensures every resident and team member feels acknowledged, respected, and valued when navigating challenges.
How Avanath Supports You
Employees are recognized as the foundation of success and growth. Support includes a purpose-driven culture grounded in integrity, care, and continuous improvement; comprehensive benefits such as health, dental, vision, 401(k), PTO, and paid holidays; internal career advancement opportunities; and professional development through online learning, training sessions, and coaching.
Diversity & Inclusion
The organization is dedicated to building and sustaining a diverse, equitable, and inclusive workplace. Diversity in thought, background, identity, and experience at all levels—including leadership—is central to achieving the mission of supporting hard-working American families. Initiatives cover recruitment, compensation, development, promotions, and work environment practices that promote equity and respect across age, race, gender, disability, religion, sexual orientation, veteran status, and other unique attributes. Efforts include respectful communication, inclusive teamwork, flexible scheduling, and community engagement to strengthen understanding and inclusion.
Other
- Frequent periods of sitting and walking are required.
- Repetitive use of computers, keyboards, mice, and phones.
- Tasks involve reading, comprehension, writing, calculations, and verbal communication.
- May work at construction sites or outdoor areas; may walk on uneven terrain.
- Occasional bending, neck/waist twisting, squatting, pushing, and pulling.
- Designated as essential personnel; expected to report to work and comply with all safety and operational protocols.
